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// troubleshooting guide · genially

Genially Can't Download (Download Greyed Out)

Status
Workaround available
platforms:
Web
updated:
November 15, 2026
reports:
2
Method
how we research
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RUNBOOK · genially/cannot-download3 FIXES

// quick answer

Downloads in PDF, JPG, video and offline formats start on the Pro plan, so on the free plan only linking and embedding are available.

Most likely fix: Check your plan

How to fix it

// try these in order, the most common fix is first

  1. FIX 1Check your plan

    1. 01Open account settings and confirm the plan
    2. 02Compare with the pricing table
    Did this fix it?

  2. FIX 2Use sharing instead

    1. 01Share a link or embed on the free plan
    Did this fix it?

  3. FIX 3Upgrade for one month if you only need exports

    1. 01Pro is billed annually per the pricing page, so check terms before paying
    Did this fix it?

Symptoms

Download button locked or missing formats.

Why it happens

  • C-01Free plan has no listed export formats
  • C-02Plan lapsed after cancelling

// this guide also covers

  • genially download not working
  • genially free download
  • genially pdf download

Still not working?

If Genially keeps failing, you're not alone. See every Genially problem users report or the alternatives people switch to.

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