Genially Embed Not Working

How to fix it

// try these in order, the most common fix is first

1. FIX 1Use a simple iframe

   Copy steps
   1. 01Copy only the iframe src URL from the share dialog
   2. 02Paste a minimal iframe tag with that URL
   3. 03Check the URL is not duplicated or truncated
   Did this fix it? Yes No

2. FIX 2Check sharing and privacy

   Copy steps
   1. 01Open the Genially share options
   2. 02Make sure it is published and set to allow viewing by link
   3. 03Private sharing requires a paid plan
   Did this fix it? Yes No

3. FIX 3Fall back to a link

   Copy steps
   1. 01Add a button or link that opens the Genially in a new tab
   2. 02Or export as video if the host supports it
   Did this fix it? Yes No

4. FIX 4Rule out an outage

   Copy steps
   1. 01Check Genially status or an outage tracker
   2. 02Open the link directly in a browser
   Did this fix it? Yes No

Symptoms

Embedded Genially does not load in Articulate Rise, an LMS, a CMS or a course plugin.

Why it happens

• C-01Host blocks or sanitises iframes
• C-02Long generated embed code
• C-03Malformed iframe URL
• C-04Genially privacy setting blocks viewing
• C-05Outage

// this guide also covers

• genially embed not working
• genially iframe rise
• genially not showing in lms

Other Genially errors

• How to Cancel Genially Subscription
• Genially Refund: How to Get Your Money Back
• Genially Storage Full: What to Do
• Genially Download Loses Animations
• Genially Can't Download (Download Greyed Out)
• Genially Slow or Not Loading
• Genially Support Not Responding
• Genially Free Plan Limits