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// troubleshooting guide · genially

Genially Download Loses Animations

Status
Workaround available
platforms:
Web
updated:
November 15, 2026
reports:
2
Method
how we research
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RUNBOOK · genially/download-animations-lost3 FIXES

// quick answer

PDF and JPG downloads are static. Download as HTML to keep interactivity and animation, or share the link or export video.

Most likely fix: Download as HTML

How to fix it

// try these in order, the most common fix is first

  1. FIX 1Download as HTML

    1. 01Open your genially
    2. 02Choose Download
    3. 03Select HTML (offline viewable)
    4. 04Open the file in your browser
    Did this fix it?

  2. FIX 2Export video for linear playback

    1. 01Use the video download on a paid plan
    2. 02Check the result before sharing
    Did this fix it?

  3. FIX 3Share the link instead

    1. 01Publish and share the public or private link
    Did this fix it?

Symptoms

Animations, hotspots and pop-ups disappear after downloading.

Why it happens

  • C-01PDF and JPG are static formats
  • C-02Interactions need a browser to run

// this guide also covers

  • genially animations pdf
  • genially download animations
  • genially download html

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