// troubleshooting guide · hetzner
Plex Not Working on Hetzner
- Status
- Ongoing
- platforms:
- All
- updated:
- November 15, 2026
- reports:
- 3
- Method
- how we research
RUNBOOK · hetzner/plex-blocked2 FIXES
// quick answer
Plex blocked Hetzner IP ranges in 2023, so Plex Media Servers hosted at Hetzner cannot be used through Plex's service. Use Jellyfin or Emby, or host Plex elsewhere.
Most likely fix: Switch to Jellyfin or Emby
How to fix it
// try these in order, the most common fix is first
FIX 1Switch to Jellyfin or Emby
- 01Install Jellyfin (open source) on the same server
Did this fix it?FIX 2Host Plex on another provider or at home
- 01Move the media server off Hetzner IP space
Did this fix it?
Symptoms
Plex shows 'Not authorized' or the server appears offline/cannot be claimed when running on a Hetzner server.
Why it happens
- C-01Plex blocks Hetzner IP ranges citing terms-of-use violations
// this guide also covers
- plex hetzner
- plex not allowed to use hetzner
- plex blocked hetzner
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