Hetzner Not Working? Common Errors & Fixes

Hetzner rejects or holds many new accounts after automated fraud checks and never says why. Reply to the email with ID, use a custom-domain email and matching payment details; after a second rejection Hetzner says to use another provider.

Since June 2026 Hetzner has limited cloud server creation because of hardware shortages, so plans show 'This product is currently unavailable' or the create button fails. Try another location or plan, retry the next day, or use a dedicated server.

Every Hetzner account has default resource limits; when you hit them you cannot create more servers. Request an increase from the Limits tab; Hetzner reviews it manually during business hours.

An unreachable Hetzner server is usually a firewall rule, a broken network config after an upgrade, or an abuse lock. Check the Hetzner firewall, open the console, then boot the rescue system and fix the network config.

Rescue only takes effect after a reboot within 60 minutes, and SSH then shows a host key warning. Use 'Enable rescue & power cycle', remove the old known_hosts entry, and reboot to exit.

Hetzner locks servers and IPs that send netscans, floods or open-reflector traffic. Confirm with traceroute (blocked.hetzner.com), fix the cause, then file one unlock request in Robot with the locking ID.

Hetzner blocks outbound ports 25 and 465 on all cloud servers. Send through an SMTP relay on port 587, or after a month and a paid invoice request an unblock.

After the June 15, 2026 price change, existing cloud servers kept their old price, but any rescale, currency transfer or restore moves the server to the new price list. Avoid rescaling legacy servers unless you accept the new price.

Hetzner bills cloud servers until they are deleted, even when switched off, and unassigned Primary IPs keep billing. Snapshot and delete the server, and delete unused IPs.

Plex blocked Hetzner IP ranges in 2023, so Plex Media Servers hosted at Hetzner cannot be used through Plex's service. Use Jellyfin or Emby, or host Plex elsewhere.

Cancel per product: cloud servers and Storage Boxes in the Hetzner Console, dedicated servers in Robot's Cancellation tab, web hosting in konsoleH. Billing is hourly up to the monthly cap for most products, and data is deleted permanently.