Hetzner Account Verification Rejected

How to fix it

// try these in order, the most common fix is first

1. FIX 1Wait for manual review if the account is only pending

   Copy steps
   1. 01Reviews can take longer on weekends and holidays
   2. 02Do not create a second account while the first is pending
   Did this fix it? Yes No

2. FIX 2Answer the verification email with ID

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   1. 01Reply to the email Hetzner sent
   2. 02Upload or attach a photo ID when asked
   3. 03Make sure the name and address match your account and payment method
   Did this fix it? Yes No

3. FIX 3Check your account details

   Copy steps
   1. 01Log in at accounts.hetzner.com
   2. 02Complete contact details with your real address and phone number
   3. 03Use the same country as your payment method
   Did this fix it? Yes No

4. FIX 4Retry with a custom-domain email

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   1. 01Users report better results with an email on their own domain than with Gmail
   2. 02Use a card or PayPal account in your own name and country
   Did this fix it? Yes No

5. FIX 5Contact Hetzner on the official channels

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   1. 01Write to support with your account number
   2. 02Hetzner staff on r/hetzner have offered to have a colleague check a rejected account
   Did this fix it? Yes No

6. FIX 6Pick another provider after a second rejection

   Copy steps
   1. 01Hetzner states a second rejection is final
   2. 02DigitalOcean, Vultr or Linode accept most accounts quickly
   Did this fix it? Yes No

Symptoms

After sign-up you get an email saying the account was rejected, or the account stays 'under review' and you cannot create servers.

Why it happens

• C-01Automated risk scoring on email domain, country and payment method
• C-02Name, address and card or PayPal country do not match
• C-03Free or disposable email address
• C-04Weekend or holiday manual review backlog
• C-05Previous rejected or closed account with similar details

// this guide also covers

• hetzner account rejected
• hetzner account verification
• hetzner account under review
• why was my hetzner account rejected

The same problem in other apps

All login, account & activation guides →

• Vultr Account Suspended or Needs Verification (Vultr)
• Linode Lish Console Not Working or Login Fails (Linode)
• AWS Account Suspended: How to Reactivate It (AWS)

Other Hetzner errors

• Hetzner Cloud Server Currently Unavailable
• Hetzner Server Limit Reached
• Hetzner Server Unreachable (SSH Timeout)
• Hetzner Rescue System Not Working
• Hetzner Server Locked (Netscan / Abuse)
• Hetzner Port 25 Blocked (Can't Send Email)
• Hetzner Price Increase After Rescale
• Hetzner Charging for a Powered-Off Server