What causes "How to Cancel Hetzner (Servers and Account)"?

Products are cancelled individually, not by deleting the account Some products use '30 days to the end of the month' notice Outstanding invoices must be paid first

How do I fix "How to Cancel Hetzner (Servers and Account)"?

1. Cloud servers, volumes, IPs (Hetzner Console): Back up data or take a snapshot you download elsewhere Open the server > Delete Also delete volumes, Primary IPs, snapshots and load balancers 2. Dedicated servers (Robot): Log in to robot.hetzner.com Open the server > Cancellation tab Pick the date (often immediate) and confirm Colocation needs a support request instead 3. Storage Box and object storage: Cancel in the Hetzner Console under the product 4. Web hosting and domains (konsoleH): Log in to konsoleH and cancel the contract Domain transfers need the auth code first 5. Close the whole account: Cancel all products and pay outstanding invoices Delete at accounts.hetzner.com/account/delete or send a support request Remaining credit is refunded to the original payment method after closure

// troubleshooting guide · hetzner

How to Cancel Hetzner (Servers and Account)

Status: Fixed in latest version
platforms:: Web
updated:: November 15, 2026
reports:: 3
Method: how we research

RUNBOOK · hetzner/cancel5 FIXES

// quick answer

Cancel per product: cloud servers and Storage Boxes in the Hetzner Console, dedicated servers in Robot's Cancellation tab, web hosting in konsoleH. Billing is hourly up to the monthly cap for most products, and data is deleted permanently.

Most likely fix: Cloud servers, volumes, IPs (Hetzner Console)

How to fix it

// try these in order, the most common fix is first

FIX 1Cloud servers, volumes, IPs (Hetzner Console)
1. 01Back up data or take a snapshot you download elsewhere
2. 02Open the server > Delete
3. 03Also delete volumes, Primary IPs, snapshots and load balancers
Did this fix it?
FIX 2Dedicated servers (Robot)
1. 01Log in to robot.hetzner.com
2. 02Open the server > Cancellation tab
3. 03Pick the date (often immediate) and confirm
4. 04Colocation needs a support request instead
Did this fix it?
FIX 3Storage Box and object storage
1. 01Cancel in the Hetzner Console under the product
Did this fix it?
FIX 4Web hosting and domains (konsoleH)
1. 01Log in to konsoleH and cancel the contract
2. 02Domain transfers need the auth code first
Did this fix it?
FIX 5Close the whole account
1. 01Cancel all products and pay outstanding invoices
2. 02Delete at accounts.hetzner.com/account/delete or send a support request
3. 03Remaining credit is refunded to the original payment method after closure
Did this fix it?

Symptoms

You want to stop paying Hetzner, close a dedicated server or delete your whole account.

Why it happens

C-01Products are cancelled individually, not by deleting the account
C-02Some products use '30 days to the end of the month' notice
C-03Outstanding invoices must be paid first

// this guide also covers

cancel hetzner
hetzner cancel server
hetzner delete account
hetzner refund

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