How to Cancel Microsoft Teams Subscription

How to fix it

Try these in order — the most common fix is first.

1. 1. Cancel in the Microsoft 365 admin center (MCA billing account)

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   1. Sign in at admin.microsoft.com as the billing owner
   2. Simplified view: select Subscriptions. Dashboard view: go to Billing > Your products
   3. Select the Teams or Microsoft 365 subscription
   4. Under Billing settings > Subscription status, select Cancel subscription
   5. Within 7 days of start/renewal: choose a reason and confirm Cancel subscription (prorated refund in 1-2 days)
   6. After 7 days: select edit the recurring billing settings, set it to Off and Save; access continues until the term ends
   Did this fix it? Yes No

2. 2. Cancel on an MOSA billing account

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   1. Go to Billing > Your products in the admin center
   2. Select the subscription and choose Cancel subscription under Subscription and payment settings
   3. Pick Cancel now or Cancel before the next renewal date, then Next
   4. Choose a reason and confirm; you get a prorated credit or refund
   5. If you have more than 25 licenses, reduce to 25 or fewer first
   Did this fix it? Yes No

3. 3. Cancel a free trial before it charges you

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   1. Open the trial in Billing > Your products
   2. Turn off recurring billing
   3. If no payment method is attached, just let the trial expire
   Did this fix it? Yes No

4. 4. Bought through a partner or can't sign in

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   1. Contact your reseller/partner; partner purchases on MCA accounts also have a 7-day prorated refund window
   2. If you can't sign in to the admin account, call Microsoft business support and ask them to cancel
   3. For refunds outside the window, open a billing support request from the admin center (Help & support)
   Did this fix it? Yes No

5. 5. Save your data before the subscription ends

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   1. Export Teams files from SharePoint/OneDrive to another location
   2. Export mailboxes to .pst if your plan includes Exchange
   3. Remove your custom domain from the tenant
   4. Customer data may be deleted after 30 days and is deleted no later than 180 days after cancellation
   Did this fix it? Yes No

Symptoms

You want to stop paying for Teams Essentials, Microsoft 365 Business Basic/Standard/Premium or a Teams Premium add-on, can't find a cancel button, or only see an option to turn off recurring billing.

Why it happens

• Only a Billing account owner/contributor (MCA) or Billing Administrator (MOSA) can cancel
• More than 7 days have passed since purchase or renewal (MCA accounts), so only recurring billing can be turned off
• A custom domain is still attached to the tenant and must be removed first
• MOSA subscriptions with more than 25 licenses must be reduced to 25 or fewer before cancelling online
• The subscription was bought through a reseller/partner or a Microsoft seller, who must cancel it
• Free trial with a payment method converts to paid unless recurring billing is turned off

This guide also covers

• cancel microsoft teams
• cancel teams essentials
• microsoft teams refund
• how to cancel teams subscription
• teams essentials cancel subscription

Other Microsoft Teams errors

• Microsoft Teams Not Loading or Stuck on White Screen
• Microsoft Teams Keeps Asking to Sign In (Login Loop)
• Microsoft Teams Using Too Much Memory
• Microsoft Teams Notifications Not Working
• Microsoft Teams Camera Not Working
• Microsoft Teams Microphone Not Working
• Microsoft Teams Status Stuck on Away or Offline
• Teams Screen Sharing Shows a Black Screen