Microsoft Teams Notifications Not Working

How to fix it

Try these in order — the most common fix is first.

1. 1. Turn off Focus Assist or add Teams as priority

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   1. Open Windows Settings > System > Notifications
   2. Turn off Do not disturb, or open Set priority notifications
   3. Add Microsoft Teams to the allowed apps list
   Did this fix it? Yes No

2. 2. Allow Teams in Windows notifications

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   1. In Settings > System > Notifications, make sure Notifications is on
   2. Find Microsoft Teams and switch it on
   3. Open it and enable banners and sound
   Did this fix it? Yes No

3. 3. Check Teams' own notification settings

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   1. In Teams, click ... > Settings > Notifications and activity
   2. Set chats, mentions and calls to show banners and feed
   3. Check your status isn't Do not disturb (type /available in the search bar)
   Did this fix it? Yes No

4. 4. Allow Teams in the background and keep it signed in

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   1. Turn off battery saver while waiting for calls
   2. Enable Auto-start Teams so it runs after reboot
   3. Sign out and back in if alerts stopped after a password change
   Did this fix it? Yes No

5. 5. Check for a service issue before resetting

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   1. Ask IT to check the Microsoft 365 Service health page
   2. Update Teams via ... > Check for updates
   3. Microsoft advises not clearing cache for notification issues because it deletes the logs support needs
   Did this fix it? Yes No

Symptoms

No banners or sounds for new chats, mentions or incoming calls; the badge updates but no pop-up; notifications only arrive when Teams is minimized or after a delay.

Why it happens

• Windows Focus Assist / Do Not Disturb on, or reset to 'Priority only' after an update
• Teams notifications turned off in Windows notification settings
• Teams presence set to Do Not Disturb or quiet hours enabled
• Teams notification settings set to 'Off' or 'Only show in feed' for chats/channels
• Teams not allowed to run in the background or on battery saver
• Signed out or expired session in the desktop app

This guide also covers

• teams notifications not working
• teams not showing notifications
• teams no notification sound
• teams call notifications not working

The same problem in other apps

All notifications, reminders & messages not sending guides →

• Slack Notifications Not Working on Desktop (Slack)

Other Microsoft Teams errors

• How to Cancel Microsoft Teams Subscription
• Microsoft Teams Not Loading or Stuck on White Screen
• Microsoft Teams Keeps Asking to Sign In (Login Loop)
• Microsoft Teams Using Too Much Memory
• Microsoft Teams Camera Not Working
• Microsoft Teams Microphone Not Working
• Microsoft Teams Status Stuck on Away or Offline
• Teams Screen Sharing Shows a Black Screen