Microsoft Teams Not Loading or Stuck on White Screen

How to fix it

Try these in order — the most common fix is first.

1. 1. Fully quit Teams and restart the PC

   Copy steps
   1. Right-click the Teams icon in the taskbar and choose Quit
   2. Open Task Manager and end any remaining ms-teams.exe processes
   3. Restart the computer and open Teams
   Did this fix it? Yes No

2. 2. Repair, then reset, the Teams app

   Copy steps
   1. Open Settings > Apps > Installed apps
   2. Search Microsoft Teams, click the ... menu > Advanced options
   3. Click Repair and test Teams
   4. If still stuck, click Reset (this deletes app data and personal settings)
   Did this fix it? Yes No

3. 3. Clear the new Teams cache manually

   Copy steps
   1. Quit Teams
   2. Press Win+R and open %userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams
   3. Delete everything in the folder
   4. Start Teams; the first launch is slower while the cache rebuilds
   Did this fix it? Yes No

4. 4. Repair the WebView2 runtime

   Copy steps
   1. Open Settings > Apps > Installed apps
   2. Find Microsoft Edge WebView2 Runtime, click ... > Modify > Repair
   3. Or reinstall it from Microsoft's WebView2 download page
   Did this fix it? Yes No

5. 5. Remove classic Teams and reinstall new Teams

   Copy steps
   1. Uninstall any 'Microsoft Teams classic' entry in Installed apps
   2. Uninstall new Teams
   3. Download and install new Teams from microsoft.com/microsoft-teams/download-app
   4. Meanwhile use teams.microsoft.com in Edge or Chrome
   Did this fix it? Yes No

Symptoms

Teams opens to a blank white window, spins on the Teams logo or 'Loading' forever, or closes right after launch, while teams.microsoft.com works in a browser.

Why it happens

• Corrupted local cache files
• Microsoft Edge WebView2 Runtime missing, outdated or damaged (new Teams depends on it)
• Leftover classic Teams install conflicting with new Teams
• Pending Windows or Teams update
• Account or tenant sign-in problem showing as a blank window

This guide also covers

• teams stuck on loading
• teams white screen
• microsoft teams not opening
• new teams won't open
• teams blank screen

The same problem in other apps

All not loading, error messages & connection guides →

• Slack Not Loading or Can't Connect (Slack)
• Zoom Error Code 5003 (Unable to Connect) (Zoom)
• Notion Database Slow to Load (Notion)

Other Microsoft Teams errors

• How to Cancel Microsoft Teams Subscription
• Microsoft Teams Keeps Asking to Sign In (Login Loop)
• Microsoft Teams Using Too Much Memory
• Microsoft Teams Notifications Not Working
• Microsoft Teams Camera Not Working
• Microsoft Teams Microphone Not Working
• Microsoft Teams Status Stuck on Away or Offline
• Teams Screen Sharing Shows a Black Screen