What causes "Notion AI Not Working"?

Free or Plus AI trial has been used up Workspace admin turned Notion AI off Custom Agents paused because Notion credits ran out Notion AI incident (e.g. multi-day AI issue in April 2026) Too much text selected or network blocking

How do I fix "Notion AI Not Working"?

1. Check Notion's status page: Open notion-status.com and look for Notion AI incidents Wait if AI is degraded 2. Confirm your plan includes AI: Settings > Billing / Plans Free and Plus only get a limited trial; full AI requires Business or Enterprise 3. Ask your admin about AI settings and credits: Admins can disable Notion AI for the workspace For Custom Agents, check the workspace's Notion credits balance; agents pause when credits are exhausted 4. Retry with a smaller selection: Select a few paragraphs instead of an entire long page Run the request again 5. Run the general error fixes: Log out and back in Disable VPN, try another browser or incognito Reset the app if errors persist

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Notion AI Not Working

Ongoing Web, Windows, macOS, iOS, Android Updated October 21, 2026

Quick answer

Notion AI fails for three main reasons: your plan's AI trial is used up (full AI is Business/Enterprise only), an admin disabled AI or credits ran out, or Notion AI is degraded. Check status, your plan, then retry with less selected text.

Most likely fix: Check Notion's status page.

Symptoms

AI button missing or greyed out, 'Something went wrong' when generating, Custom Agents paused, or AI responses time out.

Why it happens

Free or Plus AI trial has been used up
Workspace admin turned Notion AI off
Custom Agents paused because Notion credits ran out
Notion AI incident (e.g. multi-day AI issue in April 2026)
Too much text selected or network blocking

How to fix it

Try these in order — the most common fix is first.

1. Check Notion's status page
1. Open notion-status.com and look for Notion AI incidents
2. Wait if AI is degraded
2. Confirm your plan includes AI
1. Settings > Billing / Plans
2. Free and Plus only get a limited trial; full AI requires Business or Enterprise
3. Ask your admin about AI settings and credits
1. Admins can disable Notion AI for the workspace
2. For Custom Agents, check the workspace's Notion credits balance; agents pause when credits are exhausted
4. Retry with a smaller selection
1. Select a few paragraphs instead of an entire long page
2. Run the request again
5. Run the general error fixes
1. Log out and back in
2. Disable VPN, try another browser or incognito
3. Reset the app if errors persist

This guide also covers

notion ai not working
notion ai something went wrong
notion ai greyed out
notion custom agents paused

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