Otter.ai Audio or Video Import Failed
Quick answer
Import failures come from plan import limits, delayed processing or unusable files. Check limits, status, then re-export the file.
Most likely fix: Check your import allowance
How to fix it
Try these in order — the most common fix is first.
1. Check your import allowance
- Basic: 3 lifetime imports; Pro: 10 per month; Business: 6,000 minutes/month
Did this fix it?2. Check status
- Otter has logged multi-hour import delays; queued files process later
Did this fix it?3. Re-export the file
- Convert to a common format (MP3/MP4/M4A) or re-download the file, then upload again
Did this fix it?
Symptoms
Uploaded audio or video does not transcribe, errors out or is delayed.
Why it happens
- Basic plan has only 3 lifetime imports; Pro 10/month
- Import processing delay or incident
- Corrupted or unusual file encoding
This guide also covers
- otter ai import failed
- otter ai upload not working
- otter ai cant import audio file
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