Otter.ai Zoom Recordings Not Syncing

How to fix it

Try these in order — the most common fix is first.

1. 1. Fix user Zoom settings

   Copy steps
   1. Sign in to Zoom > Settings > Recording
   2. Enable Cloud recording and Record an audio only file
   3. Disable IP Address Access Control, Only authenticated users can view cloud recordings, and Require password to access shared cloud recordings
   Did this fix it? Yes No

2. 2. Fix admin Zoom settings

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   1. Admin > Account Management > Account Settings > Recording
   2. Apply the same settings and enable Cloud recording downloads; disable Only the host can download cloud recordings
   Did this fix it? Yes No

3. 3. Recover missed recordings

   Copy steps
   1. Import the failed recordings manually into Otter; older recordings are not backfilled automatically
   2. Basic users can ask Otter support for a temporary unlock of import limits
   Did this fix it? Yes No

Symptoms

Zoom cloud recordings do not appear in Otter after the meeting.

Why it happens

• Zoom requires a password to access shared cloud recordings
• Only authenticated users can view recordings is enabled
• IP address access control enabled
• Cloud recording or audio-only file disabled, or downloads restricted by admin

This guide also covers

• otter ai zoom not syncing
• otter zoom recordings missing
• otter ai zoom integration not working

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• Otter.ai Not Joining Meeting (OtterPilot Not Joining)
• How to Stop Otter.ai Joining Meetings Automatically
• Otter.ai Transcript Not Showing or Stuck Processing
• Otter.ai Calendar Not Syncing
• Otter.ai Audio or Video Import Failed
• Otter.ai Not Working
• Otter.ai Speaker Identification Wrong (Speaker 1, Speaker 2)