Otter.ai Transcript Not Showing or Stuck Processing

How to fix it

Try these in order — the most common fix is first.

1. 1. Wait and refresh

   Copy steps
   1. Refresh the page and check your connection
   2. Give processing a few minutes; long recordings take longer
   Did this fix it? Yes No

2. 2. Check Otter status

   1. During speech-processing incidents recordings are queued and appear automatically when processing completes
   Did this fix it? Yes No

3. 3. Check you are in the right account

   1. Log out and back in; confirm the account matching the calendar and the Otter email
   Did this fix it? Yes No

4. 4. Check the bot actually joined

   1. Confirm the notetaker was admitted to the call and the event synced before the meeting started
   Did this fix it? Yes No

5. 5. Check plan limits

   1. On Basic, conversations over 30 minutes and anything past 300 minutes/month is cut off; Pro caps at 90 minutes per conversation
   Did this fix it? Yes No

Symptoms

A meeting or upload does not appear in your Otter conversations, or sits on processing for a long time.

Why it happens

• Otter processing delay (status page has logged delays of many hours)
• Bot was not admitted or the calendar had not synced when the meeting was created
• Over the plan minute or per-conversation limit
• Logged into a different Otter account

This guide also covers

• otter ai transcript not showing
• otter ai stuck processing
• otter ai transcription delayed
• otter ai missing recording
• otter ai not transcribing

Other Otter.ai errors

• How to Cancel Otter.ai Subscription
• Otter.ai Not Joining Meeting (OtterPilot Not Joining)
• How to Stop Otter.ai Joining Meetings Automatically
• Otter.ai Zoom Recordings Not Syncing
• Otter.ai Calendar Not Syncing
• Otter.ai Audio or Video Import Failed
• Otter.ai Not Working
• Otter.ai Speaker Identification Wrong (Speaker 1, Speaker 2)