QuickBooks Online Not Loading or Slow

How to fix it

Try these in order — the most common fix is first.

1. 1. Try a private window

   1. Open QuickBooks in a private/incognito window; if it works, the problem is your regular browser data.
   Did this fix it? Yes No

2. 2. Clear cache and cookies

   Copy steps
   1. Clear cached files and Intuit cookies in your browser settings.
   2. Restart the browser.
   Did this fix it? Yes No

3. 3. Disable extensions

   1. Turn off ad blockers and other extensions, then reload.
   Did this fix it? Yes No

4. 4. Check status

   1. Visit status.intuit.com to see if there is an outage.
   Did this fix it? Yes No

Symptoms

Green dots spin forever, blank pages, slow reports.

Why it happens

• Stale browser cache and cookies
• Extensions blocking scripts
• Intuit outage
• Large company file or heavy reports

This guide also covers

• quickbooks online not loading
• quickbooks online slow
• quickbooks online spinning wheel

Other QuickBooks errors

• QuickBooks Bank Feed Not Updating
• QuickBooks Bank Error 102 and 105
• QuickBooks Bank Error 103, 109 and 187 (Login Failed)
• QuickBooks Bank Error 323
• QuickBooks Duplicate Bank Transactions
• QuickBooks Reconcile Discrepancy and Beginning Balance Wrong
• QuickBooks Verification Code Not Received
• QuickBooks Payroll Error PS038, PS077 and PS032