QuickBooks Payroll Error PS038, PS077 and PS032

How to fix it

Try these in order — the most common fix is first.

1. 1. Update QuickBooks Desktop

   1. Install the latest release, then restart and retry the payroll update.
   Did this fix it? Yes No

2. 2. Clear stuck paychecks (PS038)

   Copy steps
   1. Run Verify and Rebuild Data after a backup.
   2. Find paychecks marked Online to Send and resend or refresh them.
   Did this fix it? Yes No

3. 3. Check payroll subscription (PS032/PS077)

   Copy steps
   1. Confirm billing info and subscription status in your Intuit account.
   2. Third-party guides also suggest renaming the CPS folder and repairing QuickBooks; back up first.
   Did this fix it? Yes No

Symptoms

Payroll update or paycheck sending fails with a PS code in QuickBooks Desktop.

Why it happens

• Paychecks stuck in Online to Send
• Damaged payroll subscription (CPS) files
• Billing information or subscription status mismatch
• Outdated QuickBooks or tax table

This guide also covers

• quickbooks error ps038
• quickbooks error ps077
• quickbooks payroll update error

Other QuickBooks errors

• QuickBooks Bank Feed Not Updating
• QuickBooks Bank Error 102 and 105
• QuickBooks Bank Error 103, 109 and 187 (Login Failed)
• QuickBooks Bank Error 323
• QuickBooks Duplicate Bank Transactions
• QuickBooks Reconcile Discrepancy and Beginning Balance Wrong
• QuickBooks Online Not Loading or Slow
• QuickBooks Verification Code Not Received