Grain Desktop Capture Not Recording

How to fix it

// try these in order, the most common fix is first

1. FIX 1Check your computer is supported

   Copy steps
   1. 01Apple Silicon Mac (M1 or later) on macOS 14.2+, or Windows
   2. 02Intel Macs and Linux won't work; use the Grain bot instead
   Did this fix it? Yes No

2. FIX 2Grant permissions on macOS

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   1. 01Open System Settings > Privacy & Security
   2. 02Allow Grain under Microphone and Screen Recording
   3. 03Restart the Grain app
   Did this fix it? Yes No

3. FIX 3Grant microphone access on Windows

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   1. 01Open Settings > Privacy > Microphone
   2. 02Allow Grain
   Did this fix it? Yes No

4. FIX 4Turn on Desktop Capture auto-capture

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   1. 01In Grain, open My Meetings settings
   2. 02Enable Desktop Capture for internal, external and/or unscheduled meetings
   Did this fix it? Yes No

5. FIX 5Keep the app running

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   1. 01Open App settings and turn on 'Open Grain app on system startup'
   2. 02On macOS, check System Settings > General > Login Items doesn't block Grain
   Did this fix it? Yes No

6. FIX 6Connect your calendar

   1. 01Scheduled meetings need a connected calendar and a Zoom/Meet/Teams/Webex link; unscheduled meetings are detected by audio
   Did this fix it? Yes No

Symptoms

Meetings happen but Grain's desktop app doesn't capture them, or captures have no audio.

Why it happens

• C-01Running on an Intel Mac or Linux (not supported)
• C-02Microphone or Screen Recording permission not granted
• C-03Desktop Capture auto-capture is off for that meeting type
• C-04The desktop app wasn't running
• C-05Scheduled meeting has no connected calendar or supported link

// this guide also covers

• grain desktop capture not working
• grain desktop app not recording
• grain intel mac

Other Grain errors

• Grain Bot Not Joining Meeting
• Grain Recording Request Denied by Host
• Grain Transcript or AI Notes Not Showing
• Grain Upload Failed
• Grain Meeting Not Showing on Meetings Page
• Grain Transcript in Wrong Language
• Grain Not Syncing to HubSpot
• Grain Notetaker Showing Wrong Name