Grain Not Syncing to HubSpot

How to fix it

// try these in order, the most common fix is first

1. FIX 1Confirm your plan

   1. 01HubSpot integration requires Business or Enterprise; Pro and Free can't sync natively
   Did this fix it? Yes No

2. FIX 2Connect HubSpot as an admin

   Copy steps
   1. 01Go to Workspace settings > Integrations > HubSpot
   2. 02Click Connect HubSpot, choose the account, then Connect App
   Did this fix it? Yes No

3. FIX 3Check the exclusion list

   1. 01Ask a Grain admin to open HubSpot settings and remove you from the exclusion list
   Did this fix it? Yes No

4. FIX 4Share the meeting to the workspace

   1. 01Only workspace-shared meetings sync; check the recording's sharing settings
   Did this fix it? Yes No

5. FIX 5Send a desktop capture manually

   Copy steps
   1. 01Open the recording
   2. 02Add participants by email
   3. 03Click Send to HubSpot
   Did this fix it? Yes No

6. FIX 6Check property update reviews

   1. 01If 'Require review' is on, confirm the updates on the recording page before they are written
   Did this fix it? Yes No

Symptoms

Meeting notes, tasks or property updates don't appear on HubSpot contacts, companies or deals.

Why it happens

• C-01Workspace isn't on Business or above
• C-02An admin hasn't connected HubSpot
• C-03Your user is on the HubSpot exclusion list
• C-04Meeting wasn't shared to the workspace
• C-05No participant matches an existing HubSpot contact
• C-06Desktop capture didn't match a calendar event, so no participant emails

// this guide also covers

• grain hubspot not syncing
• grain hubspot integration not working
• grain notes not in hubspot

The same problem in other apps

All sync failures guides →

• Fathom HubSpot Sync Not Working (Fathom)
• Otter.ai Zoom Recordings Not Syncing (Otter.ai)

Other Grain errors

• Grain Bot Not Joining Meeting
• Grain Recording Request Denied by Host
• Grain Transcript or AI Notes Not Showing
• Grain Desktop Capture Not Recording
• Grain Upload Failed
• Grain Meeting Not Showing on Meetings Page
• Grain Transcript in Wrong Language
• Grain Notetaker Showing Wrong Name