// troubleshooting guide · grain

Grain Notetaker Showing Wrong Name

Status
Workaround available
platforms:
Web, Zoom, Google Meet, Microsoft Teams, Webex
updated:
November 15, 2026
Method
how we research
Share

RUNBOOK · grain/wrong-notetaker-name3 FIXES

// quick answer

If another workspace member records the same meeting, Grain shows the company name. Admins set it under Workspace settings > Company context, and you edit your own under My Meetings > Bot display settings. Bot name settings don't apply on Google Meet.

Most likely fix: Edit your bot display name

How to fix it

// try these in order, the most common fix is first

  1. FIX 1Edit your bot display name

    1. 01Open My Meetings settings
    2. 02Under Bot display settings, select Edit and set the name
    Did this fix it?
  2. FIX 2Update the company name

    1. 01Admins open Workspace settings > Company context and change the name
    Did this fix it?
  3. FIX 3Know the Google Meet limitation

    1. 01Bot name settings don't apply to Google Meet meetings
    Did this fix it?

Symptoms

The Grain bot joins with someone else's name, the company name, or an old name.

Why it happens

  • C-01Another member is recording the same meeting
  • C-02Company context name is outdated
  • C-03Bot display name not set
  • C-04Google Meet ignores bot name settings

// this guide also covers

  • grain notetaker wrong name
  • change grain bot name

Still not working?

If Grain keeps failing, you're not alone. See every Grain problem users report or the alternatives people switch to.

Have an app idea? Our small team builds any software: web and mobile apps, games, desktop, AI tools. Price agreed together.

Talk to us

Watch Grain Get an email when its price changes, it has an outage, or we publish a new fix. No spam.

Fixed it? Share this guide

Other Grain errors

All 12 Grain errors and fixes →