// troubleshooting guide · grain
Grain Notetaker Showing Wrong Name
- Status
- Workaround available
- platforms:
- Web, Zoom, Google Meet, Microsoft Teams, Webex
- updated:
- November 15, 2026
- Method
- how we research
RUNBOOK · grain/wrong-notetaker-name3 FIXES
// quick answer
If another workspace member records the same meeting, Grain shows the company name. Admins set it under Workspace settings > Company context, and you edit your own under My Meetings > Bot display settings. Bot name settings don't apply on Google Meet.
Most likely fix: Edit your bot display name
How to fix it
// try these in order, the most common fix is first
FIX 1Edit your bot display name
- 01Open My Meetings settings
- 02Under Bot display settings, select Edit and set the name
Did this fix it?FIX 2Update the company name
- 01Admins open Workspace settings > Company context and change the name
Did this fix it?FIX 3Know the Google Meet limitation
- 01Bot name settings don't apply to Google Meet meetings
Did this fix it?
Symptoms
The Grain bot joins with someone else's name, the company name, or an old name.
Why it happens
- C-01Another member is recording the same meeting
- C-02Company context name is outdated
- C-03Bot display name not set
- C-04Google Meet ignores bot name settings
// this guide also covers
- grain notetaker wrong name
- change grain bot name
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