// troubleshooting guide · grain
Grain Upload Failed
- Status
- Workaround available
- platforms:
- Web, macOS, Windows
- updated:
- November 15, 2026
- reports:
- 2
- Method
- how we research
RUNBOOK · grain/upload-failed6 FIXES
// quick answer
Grain uploads fail most often on x265 (HEVC) files from iPhones, files over the length limit (45 minutes on Free, 3 hours on paid), or after the Free plan's 5 uploads are used up. Re-encode to H.264 MP4 or split the file.
Most likely fix: Re-encode to H.264
How to fix it
// try these in order, the most common fix is first
FIX 1Re-encode to H.264
- 01Open the file in HandBrake
- 02Export as MP4 with H.264 (x264) video
- 03Upload the new file
Did this fix it?FIX 2Split long recordings
- 01Free: under 45 minutes; Pro, Business, Enterprise: under 3 hours
- 02Cut the file into parts and upload each
Did this fix it?FIX 3Check your upload count
- 01Free allows 5 uploads in total per user
- 02Upgrade to Pro for unlimited uploads
Did this fix it?FIX 4Strip album artwork
- 01Remove embedded cover art from podcast audio files before uploading
Did this fix it?FIX 5Clear cache or switch browser
- 01Clear your browser cache and retry
- 02Try another browser or the Grain desktop app
Did this fix it?FIX 6Contact support
- 01Email help@grain.com with the filename, file size and a screenshot of the error
Did this fix it?
Symptoms
An uploaded recording errors out, never finishes processing, or the upload button is blocked.
Why it happens
- C-01File encoded with x265/HEVC (common from iPhones)
- C-02Recording longer than 45 minutes (Free) or 3 hours (paid)
- C-03Free plan's 5 total uploads used (deleting doesn't restore them)
- C-04Podcast file with embedded album artwork
- C-05Slow connection timing out on US servers
// this guide also covers
- grain upload failed
- grain upload error
- grain upload not working iphone video
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