tl;dv Meeting Library Not Loading

How to fix it

// try these in order, the most common fix is first

1. FIX 1Fully restart the browser

   Copy steps
   1. 01Close the browser completely (use Task Manager or Force Quit)
   2. 02Reopen it and go to tldv.io/app
   Did this fix it? Yes No

2. FIX 2Restart the computer and try another browser

   Copy steps
   1. 01Restart your machine
   2. 02Open tldv.io/app again
   3. 03If it still fails, try a different browser
   Did this fix it? Yes No

3. FIX 3Turn off VPN and ad blocker

   Copy steps
   1. 01Disable your VPN and any ad blocker
   2. 02Reload tldv.io/app
   Did this fix it? Yes No

4. FIX 4Send diagnostics to support

   Copy steps
   1. 01Right-click a blank area > Inspect > Console tab, take a screenshot
   2. 02Reload and screenshot the Network tab
   3. 03Send both with your browser version, OS, VPN/ad-blocker use and a link to the affected recording
   Did this fix it? Yes No

Symptoms

tldv.io/app shows grey rectangles instead of meetings, a recording page never finishes loading, or the page becomes unresponsive.

Why it happens

• C-01Stale browser session or cache
• C-02Browser extensions, ad blockers or VPN blocking requests
• C-03Browser-specific bug

// this guide also covers

• tldv not loading
• tldv library not loading
• tldv recordings not loading
• tldv page unresponsive

The same problem in other apps

All not loading, error messages & connection guides →

• How to Download Fathom Transcript and Recording (Fathom)
• Grain Upload Failed (Grain)

Other tl;dv errors

• tl;dv Not Joining Meeting
• tl;dv Transcript Still Processing
• How to Stop tl;dv From Joining Meetings
• tl;dv Bot Shown as Security Risk in Google Meet
• tl;dv 'Update Your Meeting Provider Workspace Settings' Zoom Error
• tl;dv Bot Stuck in Microsoft Teams Lobby
• tl;dv Recordings Deleted or Archived
• tl;dv Can't Download Recording