tl;dv Can't Download Recording

How to fix it

// try these in order, the most common fix is first

1. FIX 1Check both plans

   Copy steps
   1. 01Confirm you and the owner are on Pro or Enterprise
   2. 02If the owner is on Free, ask them to download it during the deletion window or upgrade
   Did this fix it? Yes No

2. FIX 2Get editor rights

   1. 01Ask the owner to give you editor or admin rights on the meeting
   Did this fix it? Yes No

3. FIX 3Download meetings one by one

   Copy steps
   1. 01Open each meeting page and click the download button at the top
   2. 02Use the API or webhooks on paid plans if you need to move many recordings
   Did this fix it? Yes No

Symptoms

The download button is missing or greyed out on a meeting page, or a teammate's shared recording can't be downloaded.

Why it happens

• C-01You or the recording owner are on the Free plan
• C-02You only have viewer rights on the meeting
• C-03Trying to export many meetings at once (not supported)

// this guide also covers

• tldv download recording
• tldv export transcript
• tldv cannot download
• tldv bulk export

The same problem in other apps

All not loading, error messages & connection guides →

• How to Download Fathom Transcript and Recording (Fathom)
• Grain Upload Failed (Grain)

Other tl;dv errors

• tl;dv Not Joining Meeting
• tl;dv Transcript Still Processing
• tl;dv Meeting Library Not Loading
• How to Stop tl;dv From Joining Meetings
• tl;dv Bot Shown as Security Risk in Google Meet
• tl;dv 'Update Your Meeting Provider Workspace Settings' Zoom Error
• tl;dv Bot Stuck in Microsoft Teams Lobby
• tl;dv Recordings Deleted or Archived