// troubleshooting guide · tl;dv
tl;dv Transcript Still Processing
- Status
- Workaround available
- platforms:
- Web
- updated:
- November 15, 2026
- reports:
- 3
- Method
- how we research
RUNBOOK · tl-dv/transcript-still-processing4 FIXES
// quick answer
Processing normally takes up to 2 hours: video first, then transcript, then AI notes. If it's longer, the bot is often still in the call; stop and save it, then contact support with the recording link.
Most likely fix: Wait up to 2 hours
How to fix it
// try these in order, the most common fix is first
FIX 1Wait up to 2 hours
- 01Leave the page and check back later; video, transcript and AI notes are processed in that order
Did this fix it?FIX 2Stop the bot if it's still in the call
- 01Go back to the meeting room
- 02If the tl;dv bot is still present, click 'Stop-and-save' or remove it like any participant
Did this fix it?FIX 3Check your free-plan AI limit
- 01If you're on Free and have used 10 meetings, the transcript is complete but AI notes stop after 10 minutes
- 02Upgrade to Pro for full notes on new meetings
Did this fix it?FIX 4Contact support with the recording link
- 01Click the chat icon in the bottom-right of tldv.io/app
- 02Share the recording link and a screenshot of the recording page
Did this fix it?
Symptoms
The recording page shows 'processing' for hours, the transcript is empty, or AI notes never appear.
Why it happens
- C-01The bot is still sitting in the meeting room, so the recording hasn't ended
- C-02Normal queue time of up to 2 hours
- C-03Free plan beyond 10 meetings: AI notes cover only the first 10 minutes, which looks like missing notes
- C-04A processing failure on tl;dv's side
// this guide also covers
- tldv still processing
- tldv transcript not showing
- tldv recording stuck processing
- tldv ai notes not generated
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