Grain Recording Request Denied by Host

How to fix it

// try these in order, the most common fix is first

1. FIX 1Ask the host to allow recording

   Copy steps
   1. 01Explain why you're recording and what will be shared
   2. 02Ask the host to admit or allow the Grain notetaker
   Did this fix it? Yes No

2. FIX 2Use Desktop Capture instead

   Copy steps
   1. 01Open the Grain desktop app (Apple Silicon Mac on macOS 14.2+ or Windows)
   2. 02Start a capture from + New on the Meetings page
   3. 03Make sure you have participants' consent; Desktop Capture records audio notes, not video
   Did this fix it? Yes No

3. FIX 3Record natively and upload

   Copy steps
   1. 01Use the meeting platform's own recorder
   2. 02In Grain, go to Meetings > + New > File upload and add the file (mp4, mov, mp3, wav or m4a)
   Did this fix it? Yes No

Symptoms

The Grain notetaker is refused entry, removed, or Grain shows that the host denied the recording request.

Why it happens

• C-01The host denied the recording request in Zoom
• C-02The client's organization blocks third-party notetaker bots
• C-03The host removed the bot during the call

// this guide also covers

• grain recording denied
• host denied grain recording
• grain bot removed from meeting

Other Grain errors

• Grain Bot Not Joining Meeting
• Grain Transcript or AI Notes Not Showing
• Grain Desktop Capture Not Recording
• Grain Upload Failed
• Grain Meeting Not Showing on Meetings Page
• Grain Transcript in Wrong Language
• Grain Not Syncing to HubSpot
• Grain Notetaker Showing Wrong Name