How to Cancel Mullvad VPN Subscription

How to fix it

Try these in order — the most common fix is first.

1. 1. Website purchase (card, PayPal, cash, crypto)

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   1. Log in at mullvad.net/account to see your remaining time
   2. Website purchases are prepaid: don't add time and the account expires on its own
   3. If a Subscription section is shown (legacy recurring payment), choose Unsubscribe
   Did this fix it? Yes No

2. 2. Legacy PayPal subscription

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   1. In PayPal, open Settings > Payments > Manage automatic payments
   2. Select Mullvad and cancel
   3. Your remaining time stays on the account
   Did this fix it? Yes No

3. 3. iPhone or iPad (App Store)

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   1. Open Settings > [your name] > Subscriptions
   2. Select Mullvad VPN > Cancel Subscription
   3. For a refund, request it from Apple at reportaproblem.apple.com; Mullvad can't refund App Store purchases
   Did this fix it? Yes No

4. 4. Android (Google Play)

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   1. Open Google Play > profile icon > Payments & subscriptions > Subscriptions
   2. Select Mullvad VPN > Cancel subscription
   3. For a refund within 14 days, email Mullvad with the GPA. order ID
   Did this fix it? Yes No

5. 5. Request a refund within 14 days

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   1. Email support@mullvadvpn.net with your account number
   2. Card: add the payment token from your bank statement (VPN*xxxxxxxxxx)
   3. PayPal: the Invoice ID; bank wire: payment date, name, IBAN and BIC (SEPA only)
   4. Cash, crypto and voucher payments are not refundable
   Did this fix it? Yes No

6. 6. Delete your account

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   1. Email support@mullvadvpn.net and ask them to delete the account
   2. Or simply let the time run out; no personal data is stored besides payment references
   Did this fix it? Yes No

Symptoms

You want to stop paying for Mullvad, stop auto-renewal, get a refund, or delete your account.

Why it happens

• Subscriptions can live in the App Store, Google Play or an old Mullvad recurring payment
• Mullvad stopped offering new recurring card/PayPal payments in 2022, so many guides are outdated
• Refunds depend on the payment method

This guide also covers

• cancel mullvad
• mullvad refund
• mullvad cancel subscription
• mullvad auto renewal
• delete mullvad account

The same problem in other apps

All billing, cancellation & refunds guides →

• How to Cancel Proton VPN Subscription (Proton VPN)
• How to Cancel NordVPN Auto-Renewal (NordVPN)
• How to Cancel ExpressVPN, Turn Off Auto-Renew and Get a Refund (ExpressVPN)
• How to Cancel Surfshark and Get a Refund (Surfshark)

Other Mullvad VPN errors

• Mullvad VPN Not Connecting or Stuck on Connecting
• No Internet After Disconnecting or Quitting Mullvad
• Why Is Mullvad So Slow?
• Mullvad Keeps Disconnecting
• Mullvad Not Working With Netflix
• Mullvad Google CAPTCHAs and Blocked Websites
• Mullvad Too Many Devices Error
• Lost Mullvad Account Number