How to Cancel Webflow Subscription

How to fix it

Try these in order — the most common fix is first.

1. 1. Downgrade each Site plan

   Copy steps
   1. Open the site's Site settings > Plans (or Billing)
   2. Choose to downgrade to the free Starter plan
   3. Confirm; paid features stay active until the end of the current billing period
   Did this fix it? Yes No

2. 2. Cancel the Workspace plan

   Copy steps
   1. Open Workspace settings > Plans & billing
   2. Downgrade the Workspace to Starter, or remove extra paid seats
   3. Do this separately from any Site plans or you keep paying for seats
   Did this fix it? Yes No

3. 3. Export your content before downgrading

   Copy steps
   1. Export CMS collections as CSV from each collection's settings
   2. Use Site settings > Export code if your plan includes code export (not available on Starter)
   3. Back up assets you need, since Starter has strict page and CMS limits
   Did this fix it? Yes No

4. 4. Request a refund inside the window

   Copy steps
   1. Official policy: new Site and Workspace purchases are fully refundable if you cancel and request within 14 days of the initial purchase, monthly or annual
   2. Contact Webflow support from the account with the purchase details
   3. Renewals are generally not refunded; some users report support offering account credit when they cancelled by mistake
   Did this fix it? Yes No

5. 5. Check for stray charges

   Copy steps
   1. Review Workspace > Billing history for each site and seat charge
   2. Look for ecommerce, add-on and extra seat lines
   3. If you were billed after downgrading, contact support with the invoice number
   Did this fix it? Yes No

Symptoms

You are still being charged after leaving, or you cannot find a cancel button for your Webflow plan.

Why it happens

• Site plans and Workspace plans are billed and cancelled separately
• Cancelling is a downgrade to the free Starter site plan, not a Cancel button
• Annual plans renew automatically unless downgraded before renewal
• Ecommerce or add-on plans on top of a Site plan are separate charges

This guide also covers

• cancel webflow
• how to cancel webflow subscription
• webflow refund
• webflow cancel site plan

The same problem in other apps

All billing, cancellation & refunds guides →

• How to Cancel WordPress.com Subscription (WordPress)
• How to Cancel Shopify Subscription (and Close Your Store) (Shopify)
• How to Cancel Wix Subscription (and Get a Refund) (Wix)
• How to Cancel Squarespace Subscription (Squarespace)

Other Webflow errors

• Webflow Custom Domain or SSL Error
• Webflow Site Not Publishing
• Webflow Form Submissions Not Sending Emails
• Webflow Designer Slow, Laggy or Crashing
• Webflow Site Not Indexed by Google