Wix Business Email Not Working (MX Records)
Quick answer
If you use Google Workspace or another mailbox, the MX records must be added where your DNS lives: in Wix for name-server or Wix-bought domains, at your domain host for pointed domains. Default Wix MX records break delivery.
Most likely fix: Put MX records in the right place
How to fix it
Try these in order — the most common fix is first.
1. Put MX records in the right place
- Name servers or Wix-bought domain: add records in Wix Domains
- Pointing: add records at your domain host, not Wix
Did this fix it?2. Replace default MX records
- Delete Wix default MX records and add the provider's (Google primary ASPMX.L.GOOGLE.COM, priority 1)
Did this fix it?3. Verify addresses
- Dashboard > Business Info: check the Email field
- Dashboard > Staff: check each staff email
Did this fix it?4. Send a test and check spam
- Send a test email from notification settings (Preview & Test)
- Check spam and ask your provider to allowlist Wix
Did this fix it?5. Allow propagation
- MX changes can take up to 72 hours
Did this fix it?
Symptoms
Emails to your domain bounce, never arrive, or Wix booking and form notifications are missing.
Why it happens
- Wix default MX records still in place
- Records added in the wrong place (Wix vs domain host)
- Propagation (up to 72 hours)
- Wrong business email address in Business Info or Staff
This guide also covers
- wix business email not working
- wix google workspace mx records
- wix emails not received
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