Customization Problems

Limited customization restricts growing businesses

Larger organizations or those with complex sales processes express frustration with limitations in customization, reporting capabilities, and advanced automation features. Many users from bigger companies eventually migrate to more robust platforms after outgrowing Copper.

Feature requests ignored for years

Long-term users express frustration with the pace of feature development, mentioning requesting specific capabilities for years without seeing implementation. This creates loyalty challenges for growing businesses who need more advanced features.

Cannot merge duplicate contacts without manual scrolling

Users complain they can't merge duplicate companies without scrolling through the entire list. Duplicate contact management is frustrating and time-consuming for larger contact databases.

Limited automation and reporting on lower tiers

Users face limited features such as basic report creation and restricted automation capabilities, which hinder advanced analysis. The reporting and analytics feel limited when building advanced or customized reports, often requiring data export or third-party tools.

Very limited customization options

Users cite poor customization options including lack of basic features like color coding for different categories. Sometimes users need more flexibility than the platform provides, particularly on lower-tier plans.

Reporting and analytics far less advanced than competitors

Users report dashboards and reports section is unnecessarily difficult. Reporting and analytics tools are less advanced compared to other CRM platforms, making it challenging to create highly customized or in-depth reports.

Advanced features locked behind expensive tiers

Some users dislike that advanced features like deeper automation and reporting are locked behind higher-tier plans. This forces growing teams to pay significantly more for capabilities they need.

No landing page builder - missing expected feature

Despite being a comprehensive marketing platform, Drip lacks a landing page builder. Users expect this from a tool at this price point. Must use separate tools for landing pages, adding complexity and cost.

Analytics and reporting lack depth

Users wish Drip had better analytics. While it allows export and gives good overall statistics, it's 'very lacking in regards to creating clusters and deeper analytics.' Data-driven marketers find reporting insufficient.

Limited automation compared to enterprise platforms

While MailerLite has automation, it relies on relatively linear workflows. Complex 'if/then' branching based on user behavior, lead scoring, or third-party data is restricted. Advanced marketers find it limiting.

Reporting features are fairly basic

Design and reporting features are described as 'fairly basic.' Advanced analytics and custom reporting options are limited. Data-driven marketers may need additional tools.

Limited automation compared to modern platforms

AWeber's automation is basic compared to ActiveCampaign or Klaviyo. Clunky automation builder, lack of sophistication in workflows. Users find they can't create complex behavioral triggers or advanced segmentation.

Limited reporting and analytics features

Reporting features could use more cutting-edge alternatives for comprehensive analysis. Analytics are basic. Advanced metrics need manual export. Data-driven marketers need additional tools.

Limited automation compared to competitors

Automation described as 'very primitive and limited.' Segmentation options are limited and not intuitive. Users wanting smarter sequences find pricing increases quickly. Falls short of ActiveCampaign.

Limited template customization and cheesy designs

Form templates and email templates described as 'cheesy.' Missing simple, well-designed templates. Customization options in templates are limited. Reports feel less in-depth than competitors.

Limited customization requires workarounds or code

Beyond the built-in style options, meaningful customizations require custom CSS or code injection. The platform only allows 'flat' websites with maximum two navigation levels. Features like page-level CSS, undo functionality beyond text, and copy/paste between pages are missing, frustrating designers.

Cannot switch templates in version 7.1

Squarespace 7.1 doesn't allow template switching once you've created your site. The template you choose is permanent - to change it, you must manually recreate your entire site's look through design settings. This is frustrating for users who want to refresh their design without rebuilding from scratch.

Cannot switch templates after publishing

Once you publish your Wix site, you cannot switch to a different template. Changing your design means starting from scratch with a new site. This template lock-in frustrates users who want to rebrand or refresh their design without rebuilding everything.

Limited code access restricts advanced customization

While Wix offers some custom code options, access to source code is restricted. Advanced developers find the platform limiting - you can't fully customize or optimize at the code level. This restriction prevents unique designs and limits scalability for larger projects.

Cannot nest containers limits layouts

Carrd doesn't allow nesting containers inside each other, severely limiting layout possibilities. Complex designs that are trivial in other builders become impossible. Moving one column affects others unpredictably. Advanced layouts require CSS workarounds or simply can't be achieved.

No custom font sizes without CSS

Carrd doesn't allow setting custom font sizes through the interface - only preset options. This limitation forces users to learn CSS for basic typography adjustments. Sites can look poor on certain devices because text sizing can't be fine-tuned.

No task dependencies - critical for real project management

Trello lacks the ability to show task dependencies, which is essential for critical path analysis and complex project planning. Users needing Gantt charts or dependency tracking must use workarounds or switch to alternatives. This makes Trello unsuitable for project professionals who need to understand how tasks relate to each other.

Group class booking is inadequate

The group class booking system doesn't allow flexible scheduling across different weeks. Works well for private lessons but fails for group/package-based services, limiting its usefulness for yoga studios, fitness classes, and similar businesses.

Limited customization without expensive add-ons

HubSpot lacks specific customization options like changing module colors or generating specific report types. Reporting and customization options are not as robust as comprehensive CRMs. Some customizations require hiring software partners at additional cost.

Limited customization - no custom features

Users express frustration with limited customization options in Close. The platform 'won't prioritize custom features for you, so if you need anything custom done, it's recommended to go somewhere else.' This impacts workflows and limits adaptability to specific business needs.

Advanced features like automation are confusing to set up

While automation features are powerful, they can be overwhelming. The logic and sequencing take time to get right, and one small configuration error leads to missed updates or redundant messages. Many advanced features are clunky compared to other platforms.

Limited template and design customization options

Template options are limited compared to competitors. Customization is restricted, especially on lower-tier plans. Users wanting branded, professional-looking emails often need external tools or custom code.

Reporting tools lack depth compared to competitors

Analytics and reporting tools are described as 'not-as-advanced' and lacking depth found in premium alternatives. Businesses needing detailed insights may find Brevo's reporting insufficient for data-driven decisions.

Automation capabilities limited for advanced needs

Platform may not suit teams needing deeper automation, broader integrations, or flexible pricing. Automation features are basic compared to ActiveCampaign or Klaviyo.

Limited customization without expensive development

Deeper checkout and backend customization limited unless on higher plans or using custom development. Advanced features like tax/customs calculations locked behind $299/month tier. B2B needs require extensive workarounds.

Developer required for meaningful customizations

Template editing feels clunky and outdated compared to Shopify or Wix drag-and-drop builders. Users consistently report needing to hire developers for anything beyond basic changes, including modifying CSS/JS files, adjusting page layouts, or creating custom themes. HTML knowledge required for even email customizations.

Limited customization without code knowledge

Framer markets as 'no-code' but complex customizations require React/JavaScript. Users wanting unique functionality beyond templates hit frustrating limits. Advanced interactions, custom forms, and integrations often need code overrides or aren't possible at all.

Limited customization without code knowledge

Customizing Ghost beyond basic colors requires HTML and CSS knowledge. The theme marketplace is tiny (92 themes, only 15 free) compared to WordPress's thousands. Non-technical users find themselves stuck with templates or paying developers for changes that would be easy in other platforms.

Minimal design customization options

Limited control over design - can't easily customize layouts, images, or text formatting. Only a random serif font with non-adjustable size. No custom templates. Publications look similar. Designers and brand-conscious creators find the constraints frustrating.

Opt-in forms and email templates look bad

Users report that opt-in forms 'look really bad' and emails are not displayed properly on tablets. Limited design customization options. Advanced customization is restricted. For brand-conscious creators, the visual limitations are frustrating.

Very limited design templates and customization

Users commonly wish 'there were more design template options for both the newsletter and the archives page.' Buttondown is intentionally minimal - great for some, limiting for others. Creating visually distinctive newsletters is difficult. Brand-conscious creators find the constraints frustrating.

Limited checkout customization

Users have difficulty customizing the customer experience through checkouts, notably the overlay checkout which is 'not really customizable apart from text color.' For brands wanting unique checkout experiences, Paddle's options are limiting.