Migration Pain
Difficulties and pain points when switching to or from products
Found in 7 complaints across 7 products.
Data export is extremely difficult - notes held hostage
Users report being unable to export notes, with the export feature crashing for large note collections. Export can only be done from desktop (not web/mobile), limited to 100 notes at a time. Evernote's proprietary ENEX format requires third-party tools to convert. Many users feel trapped with their data.
Proprietary format makes data export problematic
Roam stores notes in a proprietary format in someone else's cloud, unlike Obsidian or Logseq which use plain Markdown. Exporting as JSON gives a format that is not importable back, with errors on re-import. Data portability is limited.
Cancellation is difficult and confusing
Users report that cancelling Webex is 'virtually impossible.' The website lacks clear cancellation functionality, phone support has long wait times, and you must cancel 30+ days before auto-renewal if purchased through Cisco Commerce Express. Must be an administrator to make subscription changes.
Atlassian login migration broke access for existing users
Since Loom switched to Atlassian's login system, users report they can't log in anymore after previously signing in with Google. Reports of 'login loops,' forced Google logins, and difficulty merging legacy accounts are common after the acquisition.
Data import bugs with minimal support
Users experienced bugs during data import and received minimal support, with follow-up communications simply stating issues were 'at the technical team' without further updates. Migration from other CRMs can be problematic when data doesn't import correctly and support is unresponsive.
Google Domains migration caused widespread issues
After acquiring Google Domains, Squarespace's migration process caused numerous problems: domains not appearing in accounts, DNS settings failing to propagate, subdomain forwards breaking, lost access to dynamic DNS, and billing failures. Many users reported lost domains and inadequate support.
No way to export or migrate your site
Wix's proprietary ecosystem makes migration virtually impossible. You cannot export your website data, content, or design to another platform. If you outgrow Wix, you must manually recreate everything from scratch elsewhere. This vendor lock-in is one of the most devastating limitations.