BambooHR Direct Deposit Not Received After Bank Change

How to fix it

Try these in order — the most common fix is first.

1. 1. Employee: check your bank details

   Copy steps
   1. Open your profile > Pay Info and confirm the direct deposit account and numbers.
   2. Contact your payroll contact with the date of the change and the pay date.
   3. Ask for the payroll register to confirm where the deposit was sent.
   Did this fix it? Yes No

2. 2. Admin: sync and reset

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   1. Confirm the bank info was updated in BambooHR and synced to payroll before running payroll again.
   2. If payroll has already started, reset the employee's payroll data on the Edit page to include the new account.
   3. Direct deposit changes email the employee and payroll contact.
   Did this fix it? Yes No

3. 3. Company bank account change

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   1. Contact Payroll Support; changes typically take 1-2 business days.
   2. Plan around upcoming pay dates, and note a $50 change fee may apply.
   Did this fix it? Yes No

Symptoms

Pay did not arrive, went to an old account, or an updated bank account was ignored.

Why it happens

• Bank update not synced to payroll before the run
• Incorrect routing or account number
• Payroll already started when the change was made
• Company funding account change not yet processed

This guide also covers

• bamboohr direct deposit
• bamboohr payroll bank change
• bamboohr direct deposit not received
• bamboohr payroll issues

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