What causes "BambooHR Paystub Not Showing or Can't Find Pay Stubs"?

Company does not use BambooHR Payroll, so there are no paystubs in BambooHR Pay Info access level is set to No Access Pay run not yet processed or paid Former employee has no personal email on file or access has expired after 24 months Employment status is not the standard Terminated status

How do I fix "BambooHR Paystub Not Showing or Can't Find Pay Stubs"?

1. Employee: look in the right place: Log in to BambooHR, open your profile and click the Pay Info tab, then open paystubs. Check that the pay date has passed; stubs show once payroll is processed. If the tab is missing, ask your HR admin whether the company uses BambooHR Payroll and which access level you have. 2. Admin: check Pay Info access level: Open Settings > Access Levels and review the Pay Info tab permission for the employee's level. View Only lets users view paystubs; No Access hides them. Confirm the pay run was completed in Payroll. 3. Former employees: BambooHR gives terminated employees self-service access with their personal email for up to 24 months after the termination date. Admin: add a personal email to the former employee's profile and make sure the status is Terminated. Former employees can view pay history and download paystubs and W-2s; ask leaving employees to download them early.

BambooHR Paystub Not Showing or Can't Find Pay Stubs

Workaround available Web Updated November 14, 2026Based on 4 user reportsHow we research

Quick answer

Paystubs live in the Pay Info tab, and only appear if your company runs BambooHR Payroll, your access level allows it, and the pay run is finished. Former employees need a personal email on file to log in.

Most likely fix: Employee: look in the right place

How to fix it

Try these in order — the most common fix is first.

1. Employee: look in the right place
1. Log in to BambooHR, open your profile and click the Pay Info tab, then open paystubs.
2. Check that the pay date has passed; stubs show once payroll is processed.
3. If the tab is missing, ask your HR admin whether the company uses BambooHR Payroll and which access level you have.
Did this fix it?
2. Admin: check Pay Info access level
1. Open Settings > Access Levels and review the Pay Info tab permission for the employee's level.
2. View Only lets users view paystubs; No Access hides them.
3. Confirm the pay run was completed in Payroll.
Did this fix it?
3. Former employees
1. BambooHR gives terminated employees self-service access with their personal email for up to 24 months after the termination date.
2. Admin: add a personal email to the former employee's profile and make sure the status is Terminated.
3. Former employees can view pay history and download paystubs and W-2s; ask leaving employees to download them early.
Did this fix it?

Symptoms

The Pay Info tab is missing or empty, a recent paystub is not listed, or a former employee cannot log in to download old pay stubs.

Why it happens

Company does not use BambooHR Payroll, so there are no paystubs in BambooHR
Pay Info access level is set to No Access
Pay run not yet processed or paid
Former employee has no personal email on file or access has expired after 24 months
Employment status is not the standard Terminated status

This guide also covers

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