Basecamp Not Working? Common Errors & Fixes

Basecamp failing to load in a browser is usually a VPN, a browser extension or stale cookies. Check the status page, turn off the VPN, try a private window, then clear basecamp.com cookies and cache.

This page appears when Basecamp's security systems block your IP address, almost always a shared VPN IP. Switch your VPN to another server; if you aren't on a VPN, contact support.

If the Mac or Windows app is blank, stuck or won't sign in, use Basecamp > Reset in the app menu. It clears the app's state and asks you to log in again.

Force-close and reopen the Basecamp app first, then check your phone meets the minimum version: iOS 17.2+ or Android 9+.

Basecamp email and phone notifications are controlled separately, and Work Can Wait or Focus Mode silence them. In Basecamp 5, notifications and pings also moved into the 'New For You' sidebar, which is easy to miss.

Basecamp emails you whenever it doesn't recognise your device, which it remembers with a cookie. If your browser clears cookies, every login looks new. Allow cookies for 37signals.com to stop it.

Basecamp 5 voice notes need browser microphone access. If you denied the prompt, allow the microphone for Basecamp in your browser's site settings and refresh.

Basecamp 5 moved everyone to a new layout: notifications and pings live in the 'New For You' sidebar, 'My Stuff' became 'My Bar', and a universal menu replaces many links. There is no way back to Basecamp 4.