Basecamp "You've Been Blocked" Error
Workaround available Web, Desktop, Mobile Updated October 21, 2026
Quick answer
This page appears when Basecamp's security systems block your IP address, almost always a shared VPN IP. Switch your VPN to another server; if you aren't on a VPN, contact support.
Most likely fix: Switch VPN server.
Symptoms
Basecamp shows a page saying "You've been blocked" instead of your account.
Why it happens
- Your VPN shares an IP address with someone whose activity looked suspicious
- Basecamp's automated security blocked that IP
How to fix it
Try these in order — the most common fix is first.
1. Switch VPN server
- Open your VPN app
- Connect to a different server or location to get a new IP
- Reload Basecamp; access is usually restored right away
2. Try several locations
- If still blocked, try two or three more VPN locations
3. Contact support
- If nothing works, or you aren't using a VPN, contact Basecamp support at basecamp.com/support so they can unblock you
- Note: Basecamp can't permanently allowlist VPN IP addresses
This guide also covers
- basecamp you've been blocked
- basecamp blocked vpn
- basecamp access denied
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