Basecamp App Not Working on iPhone or Android
Workaround available iOS, Android Updated October 21, 2026
Quick answer
Force-close and reopen the Basecamp app first, then check your phone meets the minimum version: iOS 17.2+ or Android 9+.
Most likely fix: Force-close the app (iPhone/iPad).
Symptoms
The Basecamp mobile app freezes, won't load projects or keeps showing old content.
Why it happens
- App stuck in a bad state
- Phone OS older than the minimum supported version
- VPN on the phone
- A Basecamp outage
How to fix it
Try these in order — the most common fix is first.
1. Force-close the app (iPhone/iPad)
- Open the App Switcher
- Swipe up on Basecamp
- Reopen it from the Home Screen
2. Force-stop the app (Android)
- Press and hold the Basecamp icon
- Tap App info
- Tap Force Stop
- Reopen Basecamp
3. Check OS version
- iOS 17.2 or newer is required
- Android 9 (Pie) or newer is required
- Update the OS and the Basecamp app
4. Rule out VPN and outages
- Turn off the VPN on your phone
- Check status.basecamp.com or the @37signals X account for an active incident
This guide also covers
- basecamp app not working
- basecamp app not loading iphone
- basecamp android app crashing
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