Basecamp Desktop App Not Working
Workaround available macOS, Windows Updated October 21, 2026
Quick answer
If the Mac or Windows app is blank, stuck or won't sign in, use Basecamp > Reset in the app menu. It clears the app's state and asks you to log in again.
Most likely fix: Reset the app.
Symptoms
The desktop app opens to a blank window, doesn't refresh, shows stale data or won't let you sign in.
Why it happens
- Corrupt local app data
- VPN interference
- Unsupported OS version
- A Basecamp outage
How to fix it
Try these in order — the most common fix is first.
1. Reset the app
- Click Basecamp in the top-left menu bar
- Choose Reset...
- Log in again when the app reopens
2. Check OS requirements
- macOS 12 or newer
- Windows 10 or newer, 64-bit (x64)
3. Rule out VPN and outages
- Turn off your VPN
- Check status.basecamp.com or the @37signals X account for an active incident
This guide also covers
- basecamp desktop app not working
- basecamp app blank
- basecamp mac app not loading
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