// troubleshooting guide · d-id
D-ID Video Won't Download
- Status
- Workaround available
- platforms:
- Web, iOS, Android
- updated:
- November 15, 2026
- reports:
- 2
- Method
- how we research
RUNBOOK · d-id/cant-download-video3 FIXES
// quick answer
D-ID only lets you download videos that finished generating, so drafts have no Download option. Open the Video Library, use ⋯ > Download on a generated video, and grant the Studio or app permission to save files.
Most likely fix: Download from the Video Library
How to fix it
// try these in order, the most common fix is first
FIX 1Download from the Video Library
- 01Go to your Video Library
- 02Hover the generated video and click ⋯ in the top-right corner
- 03Select Download
Did this fix it?FIX 2Generate drafts first
- 01Open the draft and click Generate
- 02Wait for it to finish, then download from the library
Did this fix it?FIX 3Allow downloads and storage
- 01On mobile, allow D-ID access to photos/storage in system settings
- 02In the browser, allow downloads for studio.d-id.com and disable blockers
- 03If it still fails, send support a screen recording and your device details
Did this fix it?
Symptoms
The Download option is missing or greyed out, nothing happens when you click it, or the mobile app can't save the video.
Why it happens
- C-01Video is still a draft (not generated)
- C-02Generation hasn't finished
- C-03Browser or phone blocking downloads/storage access
- C-04Pop-up or download blocker in the browser
// this guide also covers
- d-id download not working
- d-id can't download video
- how to download d-id video
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