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Can't Log In to Jira (Login Page Keeps Refreshing)

Workaround available Web, iOS, Android Updated October 21, 2026

Quick answer

When the Jira login page just refreshes or loops, the browser usually can't set Atlassian's cookies. Allow cookies, clear cache, try incognito, and check status.atlassian.com.

Most likely fix: Allow Atlassian cookies.

Symptoms

After clicking Log in, the page reloads back to the login screen; 'Something went wrong' or 'We couldn't log you in'; works in another browser.

Why it happens

  • Cookies blocked (all or third-party) or Atlassian domains restricted
  • Stale cache or a browser extension
  • Outdated or unsupported browser
  • Signing in with an email not tied to the Jira account
  • Account not in a group with Jira product access
  • Firewall/VPN rules or network routing problems
  • Atlassian login (id.atlassian.com) incident

How to fix it

Try these in order — the most common fix is first.

  1. 1. Allow Atlassian cookies

    1. In browser settings, turn off 'Block all cookies' and 'Block third-party cookies' for Atlassian sites
    2. Make sure atlassian.com, atlassian.net and id.atlassian.com aren't blocked

  2. 2. Clear browser state

    1. Clear cache and cookies
    2. Open id.atlassian.com in an incognito window and sign in
    3. Disable extensions and update the browser

  3. 3. Check account and access

    1. Confirm you're using the email your Jira account is tied to
    2. Admins: check the user is in a group with Jira access in admin.atlassian.com; remove and re-add to resync

  4. 4. Rule out network and outages

    1. Check status.atlassian.com
    2. Try off VPN or another network
    3. If it persists, record a HAR file during login and send it to Atlassian Support

This guide also covers

  • can't log in to jira
  • jira login not working
  • jira login loop
  • jira something went wrong login

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