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How to Cancel Monday.com and Get a Refund

Ongoing Web Updated October 21, 2026

Quick answer

Monday.com refunds only annual or two-year plans paid within the last 30 days (prorated). Monthly plans aren't refunded. Canceling with a refund blocks access immediately, so export your boards first.

Most likely fix: Export your data first.

Symptoms

Refund denied, daily cancellation banner for the whole team, or access blocked after canceling.

Why it happens

  • Refund window is 30 days after an annual payment
  • Monthly subscriptions are non-refundable
  • Downgrades are scheduled for renewal, not immediate

How to fix it

Try these in order — the most common fix is first.

  1. 1. Export your data first

    1. Export each important board to Excel or PDF before canceling

  2. 2. Check refund eligibility

    1. Annual/two-year plan paid in the last 30 days: request a prorated refund
    2. Otherwise cancel auto-renewal so you aren't charged again

  3. 3. Cancel or downgrade in billing

    1. As the account admin, open the billing section of the admin settings and cancel or downgrade; the change applies at renewal

This guide also covers

  • cancel monday.com
  • monday.com refund
  • monday.com cancel subscription

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