Sender Can't Send Campaign: Plan Limit Exceeded

How to fix it

// try these in order, the most common fix is first

1. FIX 1Remove subscribers to get under the limit

   Copy steps
   1. 01Subscribers > filter unsubscribed, bounced and long-inactive contacts
   2. 02Delete them; the active count recalculates every hour
   3. 03Retry the send
   Did this fix it? Yes No

2. FIX 2Upgrade the plan

   Copy steps
   1. 01Account settings > Billing > Change or renew plan
   2. 02Pick a larger subscriber tier
   3. 03On a yearly plan, buy a larger yearly plan
   Did this fix it? Yes No

3. FIX 3Avoid the automatic renewal upgrade

   Copy steps
   1. 01Before renewal, check the active subscribers meter on the Billing page
   2. 02Trim the list, or turn off auto-renewal if you do not want to be moved to a pricier tier
   Did this fix it? Yes No

Symptoms

Send button blocked, message about exceeding subscribers or email credits, automations paused.

Why it happens

• C-01Active subscribers above the plan tier (2,500 on Free)
• C-02Monthly email credits used up (12x subscribers on Standard)
• C-03Yearly plan outgrown

// this guide also covers

• sender can't send campaign
• sender subscriber limit exceeded
• sender email credits

The same problem in other apps

All plan limits, paywalls & watermarks guides →

• MailerLite Free Plan Sending Paused (Over 250 Subscribers) (MailerLite)
• Brevo Daily Sending Limit Reached (300 Emails) (Brevo)
• Mailchimp Free Plan Limits and Sending Paused (Mailchimp)

Other Sender errors

• Sender Account Suspended
• Sender Account Under Review or Pending Verification
• Sender Emails Going to Spam
• Sender SPF, DKIM or DMARC Not Verifying
• Sender Popup Form Not Showing on Website
• Sender Form Subscribers Not Added to Group
• Sender Contact Import Failed
• Sender Abandoned Cart Emails Not Sending