Sender Form Subscribers Not Added to Group

How to fix it

// try these in order, the most common fix is first

1. FIX 1Assign a group

   Copy steps
   1. 01Open the form builder > Settings tab > Groups
   2. 02Select the group new subscribers should join
   3. 03Save and republish
   Did this fix it? Yes No

2. FIX 2Check submissions

   Copy steps
   1. 01Open the form's statistics to confirm entries are recorded
   2. 02Search Subscribers for a test email
   Did this fix it? Yes No

3. FIX 3Fix notifications and automations

   Copy steps
   1. 01Enable form notifications and check spam for alert emails
   2. 02Make sure the welcome automation triggered by that group is Active
   Did this fix it? Yes No

Symptoms

People submit the form but do not appear in the expected group, welcome automation does not start, no signup alerts.

Why it happens

• C-01No group selected for new subscribers in form settings
• C-02Form linked to the wrong list
• C-03Notifications disabled or landing in spam
• C-04Automation not set to Active

// this guide also covers

• sender form subscribers not added
• sender signup form not adding subscribers
• sender automation not triggering

Other Sender errors

• Sender Account Suspended
• Sender Account Under Review or Pending Verification
• Sender Emails Going to Spam
• Sender SPF, DKIM or DMARC Not Verifying
• Sender Popup Form Not Showing on Website
• Sender Contact Import Failed
• Sender Abandoned Cart Emails Not Sending
• Sender Can't Send Campaign: Plan Limit Exceeded