Sender Abandoned Cart Emails Not Sending

How to fix it

// try these in order, the most common fix is first

1. FIX 1Check the store connection

   Copy steps
   1. 01Go to Account settings > Connected stores
   2. 02Confirm the store shows an active status
   3. 03Check Account settings > API access tokens and re-authenticate the integration if the token was revoked
   Did this fix it? Yes No

2. FIX 2Enable tracking on WooCommerce

   Copy steps
   1. 01Open the Sender plugin settings in WordPress
   2. 02Turn on Enable tracking
   3. 03Save; Shopify enables cart tracking automatically on connect
   Did this fix it? Yes No

3. FIX 3Activate the workflow

   Copy steps
   1. 01Go to Automations
   2. 02Open the abandoned cart workflow and set it to Active
   3. 03Test with a cart using an email that is already known to Sender
   Did this fix it? Yes No

4. FIX 4Contact support

   1. 01If all checks pass, contact LiveChat or support@sender.net; there is no documented manual resync
   Did this fix it? Yes No

Symptoms

Carts are abandoned but no emails go out, store data not appearing in Sender, purchase triggers not firing.

Why it happens

• C-01Store disconnected in Connected stores
• C-02API token revoked
• C-03Enable tracking off in the WooCommerce plugin
• C-04Automation workflow not Active
• C-05Customer email not captured before abandoning

// this guide also covers

• sender abandoned cart not working
• sender woocommerce not syncing
• sender shopify integration

The same problem in other apps

All notifications, reminders & messages not sending guides →

• MailerLite Emails Going to Spam (MailerLite)
• Brevo Emails Going to Spam (Brevo)
• Mailchimp Emails Going to Spam (Mailchimp)
• Klaviyo Emails Going to Spam (Klaviyo)
• Omnisend Emails Going to Spam (Omnisend)

Other Sender errors

• Sender Account Suspended
• Sender Account Under Review or Pending Verification
• Sender Emails Going to Spam
• Sender SPF, DKIM or DMARC Not Verifying
• Sender Popup Form Not Showing on Website
• Sender Form Subscribers Not Added to Group
• Sender Contact Import Failed
• Sender Can't Send Campaign: Plan Limit Exceeded