Sender Account Under Review or Pending Verification

How to fix it

// try these in order, the most common fix is first

1. FIX 1Complete company details

   Copy steps
   1. 01Go to Account settings > General settings
   2. 02Enter company name, website, description of your emails, subscriber sources with URLs, expected monthly volume and company code or tax ID (or N/A)
   3. 03Save
   Did this fix it? Yes No

2. FIX 2Verify a matching domain

   Copy steps
   1. 01Go to Account settings > Domains > Add domain
   2. 02Verify ownership through the email link
   3. 03Add SPF, DKIM and DMARC records and click Recheck DNS records (propagation can take up to 48 hours)
   Did this fix it? Yes No

3. FIX 3Finish the setup steps that trigger review

   Copy steps
   1. 01Import your subscribers
   2. 02Create your first campaign with content relevant to your verified domain
   Did this fix it? Yes No

4. FIX 4Answer QA quickly

   Copy steps
   1. 01Reply to the QA email or use LiveChat
   2. 02If you have no website, ask support about alternative verification options
   3. 03If rejected, ask support for the reason and resubmit corrected details
   Did this fix it? Yes No

Symptoms

Status shows Pending or Under Review, sending is restricted or capped, or QA emails asking for more information.

Why it happens

• C-01Company details missing in General settings
• C-02No verified domain, or domain does not match your website
• C-03No business website
• C-04Automated flags on keywords, links or a previously flagged shared IP
• C-05High-volume periods delaying QA

// this guide also covers

• sender account verification
• sender account under review
• sender account pending
• sender qa review

The same problem in other apps

All login, account & activation guides →

• MailerLite Can't Log In (MailerLite)
• Brevo Account Not Approved for Sending (Brevo)
• Mailchimp Can't Log In (Mailchimp)

Other Sender errors

• Sender Account Suspended
• Sender Emails Going to Spam
• Sender SPF, DKIM or DMARC Not Verifying
• Sender Popup Form Not Showing on Website
• Sender Form Subscribers Not Added to Group
• Sender Contact Import Failed
• Sender Abandoned Cart Emails Not Sending
• Sender Can't Send Campaign: Plan Limit Exceeded