VSCO Not Working? Common Errors & Fixes

VSCO crashes are usually fixed by updating the app (VSCO ships weekly updates) and your phone's OS. Do not delete and reinstall VSCO — that wipes photos imported into your Studio.

'Media failed to save' is a known VSCO export bug. Give VSCO 'All Photos' access first; if it persists, save the edit as a draft and export it from the draft.

Missing presets usually mean you're signed into a different account, your membership isn't restored on this device, or your tier doesn't include them. Restore via Settings > Support > Restore Membership. Some old presets can never come back.

Your membership is probably attached to another VSCO account or the restore didn't finish. Use Global Menu > Settings > Support > Restore VSCO Membership while signed into the right account, and make sure your VSCO email matches your Apple ID or Google account.

VSCO can't cancel for you — cancel where you paid: iPhone Settings > Apple ID > Subscriptions, Google Play > Payments & subscriptions, or vsco.co > Account > Subscription > Manage Billing (Stripe). Deleting the app or account does not cancel it.

VSCO stores Studio images only on your device, not on its servers. If you deleted the app or switched phones without a backup, they're gone — the only recovery is restoring a device backup made before the loss.

White or grey thumbnails mean VSCO lost access to the original photos. Give VSCO 'All Photos' access and, after a phone restore, wait until iCloud has fully downloaded your library.

'Error contacting server' or 'expired token' means your VSCO login session is broken. Sign out and back in; if it keeps happening, update the app and contact support.

Most VSCO login problems come from signing in with a different method than you signed up with, or losing access to the original email/phone. Try every sign-in method, check spam for verification emails, and use Support's Account Recovery form if needed.

Android exports usually fail because of low storage or batch exports. Free at least 1 GB, export one image at a time, then force stop VSCO and restart the phone.

Android FX errors mean the effect assets haven't downloaded. Wait for the download, check your connection, free 100 MB of storage, and make sure VSCO was installed from Google Play.

On vsco.co, 'Something went wrong', photos not loading and 'Permission Denied' sign-in errors are usually fixed by clearing site data for vsco.co/studio.vsco.co and relaxing strict cookie or ad-blocker settings.

VSCO exports keep the original pixel dimensions but compress the file, so a 3 MB photo can export at 1.5-2 MB. There is no export size setting on mobile; VSCO says prints above about 5x7 inches may look soft.