What causes "How to Cancel D-ID Subscription"?

Subscription bought in the mobile app, so it can't be cancelled from the web Studio (and vice versa) Auto-renewal on monthly or annual plans Annual plan renewal you forgot about Deleting the account doesn't stop an app-store subscription

How do I fix "How to Cancel D-ID Subscription"?

1. Cancel on the web (Studio): Log in at studio.d-id.com Open your account menu and go to Billing Click Cancel plan and confirm Save the confirmation email or a screenshot; the plan stays active until the end of the billing period 2. Cancel on iPhone or iPad: Open the App Store and tap your profile icon Tap Subscriptions Select D-ID and tap Cancel Subscription 3. Cancel on Android: Open the Play Store and tap your profile icon Go to Payments & subscriptions > Subscriptions Select D-ID, tap Unsubscribe and confirm 4. Ask for a refund or delete your account: Email support@d-id.com the same day you notice an unwanted renewal; at least one user reports getting a refund this way For App Store or Google Play purchases, request the refund from Apple or Google To delete all videos, agents and data permanently, email support@d-id.com (it can't be undone)

// troubleshooting guide · d-id

How to Cancel D-ID Subscription

Status: Workaround available
platforms:: Web, iOS, Android
updated:: November 15, 2026
reports:: 5
Method: how we research

RUNBOOK · d-id/cancel4 FIXES

// quick answer

Cancel D-ID on the web in Studio under Billing > Cancel plan; app-store subscriptions must be cancelled in the App Store or Google Play. Your plan stays active until the end of the billing period, then downgrades. D-ID's help pages don't promise refunds, so cancel before renewal.

Most likely fix: Cancel on the web (Studio)

How to fix it

// try these in order, the most common fix is first

FIX 1Cancel on the web (Studio)
1. 01Log in at studio.d-id.com
2. 02Open your account menu and go to Billing
3. 03Click Cancel plan and confirm
4. 04Save the confirmation email or a screenshot; the plan stays active until the end of the billing period
Did this fix it?
FIX 2Cancel on iPhone or iPad
1. 01Open the App Store and tap your profile icon
2. 02Tap Subscriptions
3. 03Select D-ID and tap Cancel Subscription
Did this fix it?
FIX 3Cancel on Android
1. 01Open the Play Store and tap your profile icon
2. 02Go to Payments & subscriptions > Subscriptions
3. 03Select D-ID, tap Unsubscribe and confirm
Did this fix it?
FIX 4Ask for a refund or delete your account
1. 01Email support@d-id.com the same day you notice an unwanted renewal; at least one user reports getting a refund this way
2. 02For App Store or Google Play purchases, request the refund from Apple or Google
3. 03To delete all videos, agents and data permanently, email support@d-id.com (it can't be undone)
Did this fix it?

Symptoms

You can't find the cancel option, were charged after a renewal, or still see charges after you thought you cancelled.

Why it happens

C-01Subscription bought in the mobile app, so it can't be cancelled from the web Studio (and vice versa)
C-02Auto-renewal on monthly or annual plans
C-03Annual plan renewal you forgot about
C-04Deleting the account doesn't stop an app-store subscription

// this guide also covers

cancel d-id
d-id cancel subscription
d-id refund
delete d-id account
d-id unsubscribe

Still not working?

If D-ID keeps failing, you're not alone. See every D-ID problem users report or the alternatives people switch to.

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