Dashlane Not Working? Common Errors & Fixes

Usually Dashlane is turned off for that website, the saved login has the wrong address, or 'Only autofill on exact URL' is on. Turn on 'Fill forms and login info' for the site, fix the website field, and update the extension.

Most often you're logged out of the extension, Chrome's own password manager is interfering, or the extension needs reinstalling. Log in again, turn off Chrome's password saving, and reinstall from the Chrome Web Store if needed.

The extension often logs out when the browser clears cookies or site data on close. In Brave, users fixed it by changing the extension option to 'Desktop'; in Firefox, reinstalling the extension helped.

Dashlane sends new-device codes to your contact email, which may not be your login email. Check that inbox and spam, refresh the login page and choose 'Resend code', or log in with a QR code from another device.

Dashlane can't reset or reveal your master password. You can recover only with a recovery key, biometric recovery or admin-assisted recovery set up beforehand; otherwise you must reset the account and lose your data.

First confirm every device is logged in to the same Dashlane account, then update the app and force a sync with 'Sync now' in the web app. Logging out and back in fixes most remaining cases.

Dashlane discontinued the Free plan on September 16, 2025. Since then former free users can't view, copy or edit items, only export them or upgrade; Dashlane's stated deadline for that was September 16, 2026.

In the Dashlane web app go to Settings > Export data, enter your master password and choose CSV. You get a ZIP of unencrypted CSV files; use the encrypted DASH format if you just want a backup.

Cancel where you paid. Card purchases on dashlane.com: web app > Vault menu > Subscription > Cancel your subscription, and request the refund before leaving. Full refunds are only guaranteed within 30 days of purchase.

Suspension emails on May 31-June 1, 2026 came from Dashlane automatically locking accounts targeted in a brute-force attack on 2FA. Dashlane says access was restored and the investigation closed on June 4, 2026; reset your master password only via official steps and turn on 2FA.

Dashlane keeps a history of generated passwords. Open the extension > Generator > Show history, copy the latest password and save it to the login.