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Dashlane Account Suspended or Locked

Fixed in latest version All Updated October 21, 2026

Quick answer

Suspension emails on May 31-June 1, 2026 came from Dashlane automatically locking accounts targeted in a brute-force attack on 2FA. Dashlane says access was restored and the investigation closed on June 4, 2026; reset your master password only via official steps and turn on 2FA.

Most likely fix: Check Dashlane's status and security advisory.

Symptoms

An email says your Dashlane account was suspended, you see login alerts from unfamiliar countries, or you can't open your vault.

Why it happens

  • Automatic lock after brute-force attempts on your account (May 2026 campaign)
  • Repeated failed login or 2FA attempts
  • Login problems after resetting the master password

How to fix it

Try these in order — the most common fix is first.

  1. 1. Check Dashlane's status and security advisory

    1. Visit Dashlane's status page and the 'Brute force attack on Dashlane user accounts' advisory in the help center
    2. Confirm the incident is resolved before retrying

  2. 2. Log in only through official Dashlane apps

    1. Ignore links in unexpected emails
    2. Open the Dashlane app or extension directly and log in

  3. 3. Secure the account once you're back in

    1. Review your device list and remove devices you don't recognize
    2. Enable two-factor authentication with an authenticator app
    3. Change the master password if you saw logins you didn't make

  4. 4. Contact support if still locked

    1. Use the help center chat and mention the suspension email
    2. Have your contact email and recovery key ready

This guide also covers

  • dashlane account suspended
  • dashlane account locked
  • dashlane suspended email
  • dashlane brute force attack

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