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LumaFusion Restore Purchases Not Working

Workaround available iPad, iPhone, Mac Updated October 21, 2026

Quick answer

'No purchases were restored' means either the feature is already unlocked or you never bought it: add-ons like Multicam Studio aren't part of the base app. The old 'Cannot verify LumaFusion purchase' export error is fixed by updating the app and iOS.

Most likely fix: Restore from Help and Settings.

Symptoms

Restore Purchases says no purchases were restored, paid features look locked, or exports show 'Unable to verify purchase'.

Why it happens

  • Add-ons (Creator Pass, Speed Ramping & Keyframing, Multicam Studio, FCPXML Export, PaintX) are separate purchases
  • Signed in with a different Apple ID than the one used to buy
  • Old app/OS version with a purchase-verification bug
  • iOS purchase doesn't carry over to Android

How to fix it

Try these in order — the most common fix is first.

  1. 1. Restore from Help and Settings

    1. Open Help and Settings > Features
    2. Tap Restore Purchases while signed in to the buying Apple ID

  2. 2. Update to fix 'Cannot verify purchase'

    1. Update LumaFusion and iOS/iPadOS to the latest versions
    2. Retry the export

  3. 3. Check what you actually bought

    1. In App Store > Account > Purchased, confirm the add-on purchase
    2. Buy missing features under Help and Settings > Features > Available For Purchase

This guide also covers

  • lumafusion restore purchases not working
  • cannot verify lumafusion purchase
  • lumafusion unable to verify purchase

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