What causes "How to Cancel Mem Subscription"?

Web subscriptions are billed through Stripe and only cancel in the billing portal iPhone purchases are Apple subscriptions that Mem cannot cancel for you Old $12 Pro and Proactive App Store subscriptions may still be listed separately

How do I fix "How to Cancel Mem Subscription"?

1. Cancel a web (Stripe) subscription: Open mem.ai and sign in with your Google account Click your profile photo in the top right and choose Settings Under Billing, open Subscription management and click Manage your Subscription In the Stripe portal click Cancel subscription and confirm Keep the confirmation email; paid access runs to the end of the billing period, then the account drops to Free 2. Cancel an iOS App Store subscription: Open the iPhone Settings app and tap your name Tap Subscriptions Select Mem and tap Cancel Subscription Check that no second Mem subscription (Pro, Proactive, Plus) is still active in the list 3. Export your notes before or after cancelling: Export notes and collections as Markdown (available on every plan) Keep the export somewhere safe before you downgrade or delete the account 4. Ask about a refund: Mem publishes no refund policy on its pricing or help pages Email support@mem.ai from your account address with the charge date and amount For App Store charges, request a refund at reportaproblem.apple.com

// troubleshooting guide · mem

How to Cancel Mem Subscription

Status: Workaround available
platforms:: Web, iOS, Mac, Windows
updated:: November 15, 2026
reports:: 3
Method: how we research

RUNBOOK · mem/cancel4 FIXES

// quick answer

Cancel Mem on the web: profile photo > Settings > Billing > Subscription management > Manage your Subscription, then Cancel in the Stripe portal. If you paid through the iOS App Store, cancel in your Apple ID subscriptions instead.

Most likely fix: Cancel a web (Stripe) subscription

How to fix it

// try these in order, the most common fix is first

FIX 1Cancel a web (Stripe) subscription
1. 01Open mem.ai and sign in with your Google account
2. 02Click your profile photo in the top right and choose Settings
3. 03Under Billing, open Subscription management and click Manage your Subscription
4. 04In the Stripe portal click Cancel subscription and confirm
5. 05Keep the confirmation email; paid access runs to the end of the billing period, then the account drops to Free
Did this fix it?
FIX 2Cancel an iOS App Store subscription
1. 01Open the iPhone Settings app and tap your name
2. 02Tap Subscriptions
3. 03Select Mem and tap Cancel Subscription
4. 04Check that no second Mem subscription (Pro, Proactive, Plus) is still active in the list
Did this fix it?
FIX 3Export your notes before or after cancelling
1. 01Export notes and collections as Markdown (available on every plan)
2. 02Keep the export somewhere safe before you downgrade or delete the account
Did this fix it?
FIX 4Ask about a refund
1. 01Mem publishes no refund policy on its pricing or help pages
2. 02Email support@mem.ai from your account address with the charge date and amount
3. 03For App Store charges, request a refund at reportaproblem.apple.com
Did this fix it?

Symptoms

You want to stop paying for Mem Plus or Pro (or a Pro 2x-20x tier) after the August 2026 price change, or you cannot find a cancel button in the app.

Why it happens

C-01Web subscriptions are billed through Stripe and only cancel in the billing portal
C-02iPhone purchases are Apple subscriptions that Mem cannot cancel for you
C-03Old $12 Pro and Proactive App Store subscriptions may still be listed separately

// this guide also covers

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mem refund
how to cancel mem ai
mem.ai cancel pro

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