Mem Not Syncing Between Devices

How to fix it

// try these in order, the most common fix is first

1. FIX 1Check sync status

   Copy steps
   1. 01Click or tap your profile photo
   2. 02Read the sync status: it shows whether changes are still uploading
   3. 03A cloud icon with a slash means the device is offline
   Did this fix it? Yes No

2. FIX 2Bring the original device online

   Copy steps
   1. 01Open Mem on the device where you wrote the note while connected
   2. 02Wait until the status says everything is up to date
   Did this fix it? Yes No

3. FIX 3Close extra tabs and sign out

   Copy steps
   1. 01In the browser keep only one Mem tab open
   2. 02Log out of Mem and log back in to clear the local cache
   Did this fix it? Yes No

4. FIX 4Reset the desktop app

   Copy steps
   1. 01Help > Clear Application Data... > Clear and Restart
   2. 02Only do this after the other device has finished syncing
   Did this fix it? Yes No

5. FIX 5Check you are on Mem 2.0

   Copy steps
   1. 01Mem 1.0 and Mem 2.0 have no live sync between them
   2. 02Update the iOS app from the App Store and use mem.ai on desktop
   Did this fix it? Yes No

Symptoms

A note written on your phone is missing on your laptop, changes take a long time to appear, or a sync error message pops up.

Why it happens

• C-01The device that made the change was offline (changes wait locally)
• C-02Several Mem web tabs open at once
• C-03Stale local cache
• C-04Looking in Mem 1.0 instead of Mem 2.0 (they do not sync with each other)

// this guide also covers

• mem not syncing
• mem sync error
• mem notes missing on iphone
• mem sync issues

The same problem in other apps

All sync failures guides →

• Obsidian Sync Not Working or Stuck Syncing (Obsidian)
• Notion Not Syncing Between Devices (Notion)
• Tana Google Calendar Sync Not Working (Tana)
• Capacities Not Syncing (Offline Icon Showing) (Capacities)
• Apple Notes Not Syncing Between iPhone and Mac (Apple Notes)

Other Mem errors

• How to Cancel Mem Subscription
• Mem Message Limit Reached
• Mem Desktop App Not Opening
• Mem Images Not Showing or Not Saving
• Mem Import Not Working
• Mem Android App Not Available
• Mem Voice Mode Not Recording Other Speakers
• Mem 1.0 Notes Missing After Mem 2.0 Upgrade