Mem Desktop App Not Opening

How to fix it

// try these in order, the most common fix is first

1. FIX 1Restart and retry

   Copy steps
   1. 01Fully quit Mem, then open it again
   2. 02If you see 'Mem could not start', click Try again once
   3. 03Restart your computer and try again
   Did this fix it? Yes No

2. FIX 2Install the latest version

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   1. 01Download the current installer from get.mem.ai/download
   2. 02Install it over the old version
   Did this fix it? Yes No

3. FIX 3Install the Visual C++ Redistributable (Windows)

   Copy steps
   1. 01Download vc_redist.x64.exe from aka.ms/vc14/vc_redist.x64.exe
   2. 02Install it and restart Windows
   3. 03Open Mem and click Try again if prompted
   Did this fix it? Yes No

4. FIX 4Reset the desktop app

   Copy steps
   1. 01Make sure recent changes have synced (check your profile photo)
   2. 02In the app menu choose Help > Clear Application Data...
   3. 03Click Clear and Restart and sign in again
   Did this fix it? Yes No

5. FIX 5Use the web app meanwhile

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   1. 01Open mem.ai in Chrome, Safari or Edge
   2. 02On Windows 10 or older, use the web app permanently
   3. 03If nothing helps, email support@mem.ai with OS version, Mem version and the exact error text
   Did this fix it? Yes No

Symptoms

The app does not open, closes right away, shows 'Mem could not start', or on Windows shows 'A JavaScript error occurred in the main process' with 'The specified module could not be found'.

Why it happens

• C-01Outdated app build
• C-02Missing Microsoft Visual C++ runtime on Windows
• C-03Unsupported Windows version (desktop app supports Windows 11 and later)
• C-04Corrupted local app data

// this guide also covers

• mem app not opening
• mem could not start
• mem javascript error main process
• mem desktop app crash

The same problem in other apps

All crashes, freezes & blank screens guides →

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Other Mem errors

• How to Cancel Mem Subscription
• Mem Message Limit Reached
• Mem Not Syncing Between Devices
• Mem Images Not Showing or Not Saving
• Mem Import Not Working
• Mem Android App Not Available
• Mem Voice Mode Not Recording Other Speakers
• Mem 1.0 Notes Missing After Mem 2.0 Upgrade